Generally speaking the customer is always right.. but i’m not sure about this one.
The video starts part way through an altercation and ends before there’s a resolution, so its hard to pass judgment. From what the poster said (who is the woman filming the driver) she asked him to take her to the ER, and he wouldn’t, but it seems from the video he took her to the hospital and she was displeased with her proximity to the ER door. We can also deduce that she was late for her ride, and showed no urgency until she wanted a viral video…
She thought the video would get the driver in trouble, but youtube seems to be blaming her for his anger, and they seem to agree… Just get out of the car!
* Language warning, he gets pretty worked up!